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These general terms and conditions apply to all products offered on the Clemance website (hereinafter referred to as: “Clemance,” “we,” “us,” or “our”). By placing an order, you agree to these terms and conditions. We reserve the right to amend these terms at any time. We advise customers to review the general terms and conditions regularly.
– Clemance offers high-quality handmade jewelry. All products are made of at least 14-karat gold (or higher), combined with carefully selected gemstones.
– Because our jewelry is handmade, slight variations may occur between the images displayed on the website and the final product.
– Customers can choose from various personalization options, such as the selection of gemstones and ring sizes. Custom-made products are specifically tailored to the customer’s order.
– Once you place an order, you will receive a confirmation email with the details of your order. We ask you to review this information carefully.
– If you have any questions about the ordering process, you can contact us at info@clemance.nl.
– Clemance reserves the right to refuse an order if incorrect information has been provided or if there is a suspicion of fraud.
– All prices on the website include VAT but exclude shipping costs unless otherwise stated.
– Payments can be made using the payment methods offered on the website. Clemance collaborates with secure and trusted payment providers.
– Price changes may be implemented at any time but do not affect orders that have already been confirmed.
– Clemance delivers worldwide unless otherwise specified on the website. Shipping costs may vary depending on the customer’s location.
– We strive to deliver within the specified timeframe. For custom-made jewelry, the estimated production time is usually between 2 and 4 weeks. Customers will be informed of any delays.
– Clemance is not responsible for delays caused by the carrier or incorrect address details provided by the customer.
– We stand behind the quality of our products and offer a 12-month warranty on manufacturing defects. This warranty does not cover damage caused by misuse, wear and tear, or improper care of the jewelry.
– If a defect occurs within the warranty period, please contact our customer service for the return procedure and repair options.
– Clemance offers maintenance and repair services for our jewelry. Customers can contact us for a quote for these services. Costs and processing time may vary depending on the type of repair.
– All images, texts, and designs on the Clemance website are copyrighted. It is not permitted to use or reproduce any material from our website without written permission.
– Clemance is not liable for any damage resulting from the use of the products unless this damage is the direct result of intent or gross negligence on the part of Clemance.
– In the event of complaints or problems with a product, we will do our utmost to find a solution.
– Clemance respects the privacy of all customers and visitors to the website. Personal data is handled carefully in accordance with our privacy policy, which can be consulted on our website.
– These general terms and conditions are governed by Dutch law. In the event of a dispute that cannot be resolved amicably, the court in [location] has jurisdiction to settle the dispute.
For questions or comments, you can contact us via:
– Email: info@clemance.nl
– Phone: +31610238195
– Address: Seinpostweg 4, Zandvoort