Customer service

Clemance is a luxury jewelry brand specializing in high-quality pieces, particularly rings made from 14-karat gold or higher. Our collections blend timeless elegance with modern designs, inspired by classic traditions such as the Victorian “Dearest” ring. At Clemance, we focus on self-expression and telling personal stories through beautiful, handmade jewelry.

Our jewelry is handcrafted by skilled goldsmiths using only high-quality materials, such as 14-karat gold and authentic gemstones. Each piece is created with care and attention to detail, resulting in jewelry that is not only stunning but also durable.

On our website, we offer a helpful guide to measure your ring size. You can also request a free ring sizer or visit a jeweler for a professional measurement. If you accidentally order the wrong size, we can adjust the ring size once for free in most cases.

Once your order is placed, we begin production on your jewelry. Therefore, cancellations or changes are only accepted within 24 hours of placing the order. Please contact us as soon as possible at klantenservice@clemance.com if you wish to make a change.

As each piece is handmade, we require a production time of 2 to 4 weeks. Once your order is ready, you will receive a shipping confirmation with tracking information. Delivery time depends on your location and chosen shipping method.

Customized jewelry (e.g., rings with selected stones or unique sizes) cannot be returned. For non-customized jewelry, we accept returns within 14 days of receipt, provided the item is unworn and in its original condition. Please contact us to request a return label.

If your ring is the wrong size, we offer one free size adjustment. Contact us within 14 days of receipt, and we will provide a solution.

For customized jewelry, return costs are the customer’s responsibility unless the product is defective or damaged upon arrival. For standard products, we provide a free return label for the first return shipment.

Our jewelry is made from at least 14-karat gold combined with authentic gemstones. Whenever possible, we use recycled gold and lab-grown diamonds to reduce our environmental footprint without compromising quality.

Yes, sustainability is a core value at Clemance. We use as much recycled gold as possible and source gemstones responsibly. This helps us create jewelry that is both beautiful and ethically produced.

To keep your jewelry in top condition, we recommend cleaning it regularly with a soft cloth and our special jewelry cleaning pen. Avoid contact with creams, perfumes, and chemical cleaners to prevent dullness. Store your jewelry separately in a soft pouch or jewelry box to avoid scratches.

Yes, if your jewelry is damaged or needs adjustments outside the warranty period, we offer a repair service. Contact us for a quote and more details.

Yes, Clemance offers personalization options. For example, in our Dearest Collection, you can select the gemstones for your ring. We also provide custom sizing options. For special requests, please contact our customer service.

Our Dearest Collection is inspired by a Victorian tradition where rings featured stones whose initials spelled “DEAREST”: Diamond, Emerald, Amethyst, Ruby, Emerald, Sapphire, Topaz. Our modern interpretation retains this symbolism but with a contemporary twist.

We ship worldwide. Shipping costs and delivery times vary depending on the location. During checkout, you can select your shipping options.

Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your order until delivery.

We’re here to help! Contact us via email at klantenservice@clemance.com or use our contact form on the website. We aim to respond to all inquiries within 24 hours.

At this time, we sell exclusively through our online shop. Stay informed about potential future pop-up stores or collaborations with department stores by signing up for our newsletter.